CANCEL CONVENIENCE

During times of uncertainty, our goal is to help ease the minds of your athletes and their families. We have enhanced our cancellation policies to be more flexible and team-friendly. We have put the following terms in place to alleviate ambiguity when booking rooms for events this season. We hope these clear policies will allow you to easily rationalize overnight accommodations when planning your event season. We are proud to introduce Team Travel Source’s Cancel Convenience this season!

What is Team Travel Source’s Cancel Convenience?

Team Travel Source’s Cancel Convenience is a mandatory, non-refundable fee. The fee is automatically charged per reservation at the time of booking. All reservations equipped with TTS Cancel Convenience are eligible for free cancellation up until 72 hours prior to arrival.  If hotel cancellation policy is less than 72 hours, then the hotel cancellation policy will apply. In waiving these cancellation fees, TTS hopes to provide extra comfort and flexibility to guests planning their event season travel!

 

Please note that Housing Protection is a separate, optional coverage that is offered in addition to TTS Cancel Convenience. 

How much will I be charged at the time of booking? 

You will be charged $9.99 at the time of booking. This includes both the Cancel Convenience fee, plus a standard reservation fee. 

CANCEL CONVENIENCE FAQs

What is Team Travel Source’s Cancel Convenience?

Team Travel Source’s Cancel Convenience is a mandatory, non-refundable $6.00 fee. The $6.00 fee is automatically charged per reservation at the time of booking. All reservations equipped with TTS Cancel Convenience are eligible for free cancellation up until 72 hours prior to arrival. If hotel cancellation policy is less than 72 hours, then the hotel cancellation policy will apply. In waiving these cancellation fees, TTS hopes to provide extra comfort and flexibility to guests planning their event season travel! 

Please note that Housing Protection is a separate, optional coverage that is offered in addition to TTS Cancel Convenience. 

What is the difference between the $6.00 Cancel Convenience fee and the $3.99 Reservation fee?

Both the Cancel Convenience and the Reservation fee are one-time, non-refundable fees, but each fee serves a different purpose.

 

The reservation fee is a one-time, non-refundable $3.99 service charge that is applied to 100% of Team Travel Source reservations. This charge will appear on your credit card to cover the administrative processing of your reservation.

 

What is administrative processing? Any changes or cancellation are filtered through Team Travel Source through the week of the event. Our customer service team is ready to go above and beyond to ensure you don’t have the hassle of handling changes, cancellations, modifications on your own! Event better, Team Travel Source monitors all event-wide cancellations, and should an event cancel for any reason, do not worry about reaching out to cancel your reservation—TTS will do all the work for you and send an email confirmation when complete!

Is Cancel Convenience applied to all reservations booked through Team Travel Source?

Team Travel Source’s Cancel Convenience is applied to all hotels we contract. If your reservation is equipped with cancellation convenience, it will appear on your guest receipt.

​Do you have a question that was not answered here?

You can find our contact information below should you have additional questions about TTS's Cancel Convenience fee!

CALL CENTER

502.354.9103
866.567.7075 (Toll Free)

HOURS

Monday-Friday

     8:00 am – 7:00 pm E.S.T.
Saturday

     8:30 am – 5:00 pm E.S.T.